Ready To Ship are in stock items that a readily available for purchase. In stock items will
be shipped within 3 business days.

Made To Order item’s production time is typically about 3 weeks but can reach 6 weeks depending on the intricacy of the piece. Once your piece is complete and it ships, we will email you tracking information.

To find out if you will be charged tax in your state, please enter your shipping address at checkout.

At checkout, you will be able to enter your promo code.

Here are a few reasons why your promo code may not be working.

1. It may have expired.

2. The piece you are trying to purchase is excluded from the sale.

3. Promo codes are not valid on Site Exclusive pieces.

At check out you may only enter one promo code per order. If you have multiple promo codes, please enter the one you prefer to use.

We accept cancellation before the item is shipped or produced. Please note that you couldn’t cancel or change your purchase once we ship out your order.

If you need to make a change to your shipping address before your order is fulfilled you may do so by emailing us at info@jacysmifv.com.

Please make sure you check your order and everything looks good before placing your order as we are unable to make any changes to an order once it has been made.

All made-to-order, personalized, engraved, and custom sized items are final sale and cannot be exchanged or returned for store credit.

All accessories, gift cards and non-jewelry items are final sale.

If you have any questions, please email us at info@jacysmifv.com and our Customer Service team would be happy to assist you!

All of our orders come in a gift-ready box! If you wish to include a gift note, please enter your message at checkout and we'll be happy to include it.

Please note that the following terms and conditions apply to all international orders:

The order recipient is the importer of record and must comply with all laws, regulations
and restrictions of the destination country.

Prices and shipping fees do not include brokerage fees, import and customs duties, Value
Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser.

Jacys Mifv is not responsible for brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and any other associated fees.

Jacys Mifv is not responsible for delayed delivery of packages due to customs or weather related issues when shipping internationally.

All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.

If you opt on refusing delivery of your order, and the package is send back to us and you
opt for not re-shipping your order, there will be a 20% restock fee.

The shipping method time table that you select will begin once your order has been produced
and is ready to ship.

We offer exchanges within 7 days of delivery on eligible purchases.

To be eligible for an exchange, your item must be unused, unaltered and in the same
condition that you received it. It must also be in the original packaging.

All made-to-order, personalized, engraved, and custom sized items are final sale and cannot be exchanged or returned for store credit.

Due to all the variations in ring sizes, ring resizes are treated as a repair.

Should you wish to exchange a ring, there will be a 20% restocking fee.

All accessories, gift cards and non-jewelry items are final sale.

Jacys Mifv reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or misused.

We do not cover shipping for exchanges.

To extend the life of your jewelry and keep them in optimal condition please follow the
following care instructions: 

- Take off your jewelry before your daily rituals such as: showering, lotion, perfume, etc.

- Leave your jewelry at home before engaging in strenuous activities.

- Keep your jewelry away from chemicals such as perfume, hair spray, cosmetics and lotion.

- Exposure to makeup, oil, and dyes can diminish the sparkle of your jewelry.

- Before bedtime, lay your jewelry out flat.

- For necklaces, please clasp the necklace when removing it to assure the chain does not tangle or knot.